Call 262-292-2000

Co-managed IT support that backs up the team you already trust

Keep your IT team where they are. We take on busy work, fill the gaps, and elevate your team so they can focus on what they do best.

Book a free consult

Great IT people should not have to do everything alone

Your IT team knows your business better than anyone. They know which line of business app breaks on Mondays, which vendor actually picks up the phone, and which executive needs a laptop swap before the board meeting. That knowledge is hard to build and impossible to buy.

But in most small to mid market companies, a few people carry the whole load. That is not a people problem. It is a depth problem. Co-managed IT gives your team the bench they deserve: specialists, coverage, and tools behind them, so they can spend their time on the work that moves your business forward.

Same great team. More depth behind them.

  • 8 am

    Today Your team starts the day clearing overnight alerts and password resets before the project list gets a look.

    With TSR Overnight alerts are already triaged, so your team opens the day on the work that moves the business forward.

  • Noon

    Today The Azure migration waits again because a new hire setup, a printer, and a vendor call all landed at once.

    With TSR TSR picks up routine tickets and setups, and the migration keeps moving with your team leading it.

  • 6 pm

    Today Patching and updates get pushed after hours, which usually means your best people stay late.

    With TSR TSR runs after-hours patching and maintenance, and your team goes home on time.

  • 2 am

    Today A security alert pings a personal phone, and one person decides alone whether it is real.

    With TSR TSR watches 24/7/365, handles the first response, and escalates to your team when it matters.

  • Vacation week

    Today Time off comes with a laptop in the suitcase, because key knowledge lives with one person.

    With TSR TSR covers the help desk while your team is out and keeps documentation current, so your people can actually unplug.

When your team has backup, everyone levels up

  • Focus

    Your people spend more time on the projects and strategy they are best at, and less time on repetitive tickets.

  • Growth

    Working beside our engineers, your team picks up new skills in security, cloud, and automation.

  • Resilience

    No single person is the only one who knows how something works. Documentation is current and coverage does not depend on who is in the office.

  • Recognition

    Leadership sees IT delivering projects, not just keeping the lights on.

Co-managed IT: your team stays in the lead. We add the depth.

You decide the split. We agree on ownership up front and adjust as your needs change.

  • Day-to-day user support

    Your team keeps First-line for known systems; priorities and approvals

    TSR adds Overflow, after-hours, and complex escalations

  • Monitoring and patching

    Your team keeps Visibility into tools and change windows

    TSR adds 24/7/365 monitoring, patch cadence, alerting

  • Security, servers, and network

    Your team keeps Policy ownership and business risk decisions

    TSR adds SOC, after-hours coverage, servers, and network

  • Projects and upgrades

    Your team keeps Roadmap priorities and budget gates

    TSR adds Engineering delivery, cutover plans, documentation

  • Vendors and licensing

    Your team keeps Contract ownership where you prefer it

    TSR adds Vendor coordination and escalation when asked

  • Documentation

    Your team keeps Access to your vault; you own the keys

    TSR adds Living network, asset, and runbook docs

The specialties no small team should have to cover alone

  • Security

    Threats do not keep business hours. Our security team watches, investigates, and responds around the clock, and your team gets clear findings instead of a pile of alerts.

    Managed SOC

  • Cloud and Azure

    Planning a migration or cleaning up Microsoft 365 and Azure permissions? Our engineers have done it many times, and they work alongside your team so the knowledge stays in house.

    Cloud services

  • Compliance

    Whether it is CMMC, HIPAA, or cyber insurance questionnaires, we help gather the evidence, close the gaps, and keep the documentation current.

    CMMC

  • After-hours coverage

    Nights, weekends, holidays, and vacations are covered. Your team can actually unplug, and your users still get a person on the phone.

  • Projects

    Server refreshes, network upgrades, and office moves get engineering help and a cutover plan, so your roadmap stops waiting on the ticket queue.

See the Guardian package on Fully Managed IT Support, or price it in the estimator on our Managed IT page, or explore our other services.

Co-managed IT services questions

Will co-managed IT replace my IT staff?

No. Co-managed IT is built to extend your team, not take its place. Your people keep the relationships, the priorities, and the systems they know best. We add coverage and specialists behind them.

Who owns what?

We agree on it together before onboarding using a simple responsibility guide. Your team typically keeps first-line support, priorities, and approvals. TSR typically covers after-hours, security operations, servers, network, and escalations. The split can change as your needs do.

Will my team still have access to the tools and documentation?

Yes. Your team keeps full visibility into monitoring, tickets, and documentation, and you own the keys.

What does co-managed IT cost?

Co-Managed Guardian: Starting at $110 per user / month. Use the estimator or book a free consult and we will map the right split.

Plan the right support for your IT team

Book a free consult. Bring how your team works today. We will propose a Co-Managed Guardian split you can hold us to.

Book a free consult