Our People
A family-owned team that has served businesses for more than three decades. When you call TSR, you reach people who know you, not a rotating cast of strangers.
The TSR Way
Since 1991, TSR has followed the same simple idea: learn your business first, do the work right, and stay for the long haul. Here is exactly what that looks like, step by step.
No surprises. No guesswork. A clear path.
Switching IT providers, or bringing one in for the first time, can feel uncertain. It does not have to. Every TSR client follows the same journey, with a clear owner at every stage and a clear promise of what you get. You always know where you are, what happens next, and who owns it.
Your journey with TSR
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Phase 1
Get to know each other
- 1 Discover
- 2 Design
- 3 Onboard
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Phase 2
Run and protect
- 4 Support
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Phase 3
Advise and grow
- 5 Advise
- 6 Grow
Phase 1
Get to know each other
Steps 1 to 3 happen in order as work begins.
Our promise to youA clear map of your current technology and the risks in it, delivered before you make any decision. The findings are yours to keep, whether or not you hire TSR.
What happens
- Sit down with you and your key people to understand goals, frustrations, compliance needs, and cyber insurance requirements.
- Review the environment in a light-touch way. Nothing installs permanently, day-to-day operations do not change, and it can run alongside your current IT provider.
- Look for what often gets missed: outdated systems, gaps in backups or security, single points of failure, expiring contracts, and unclear ownership of key accounts and passwords.
- A senior advisor walks through a findings report, a prioritized risk list, and a recommended roadmap.
Our promise to youA right-sized proposal where you know exactly what you get, what it costs, and why.
What happens
- Turn Discovery findings into a solution built around your goals and budget.
- Straightforward needs get a clear proposal. Complex work is scoped by engineers with a detailed statement of work.
- Every recommendation is explained in plain language so you can decide without pressure.
Our promise to youYour environment documented, secured, and running on TSR standards, with a go-live you sign off on. Most businesses are onboarded over a period of 4-6 weeks, with go-live support around the one-month mark.
What happens
- Week 1: Kickoff: goals, timeline, and contacts.
- Week 2: Deeper audit of systems, users, and security.
- Weeks 3 to 4: Deploy monitoring, management, and security tools.
- Weeks 4 to 6: Bring the environment up to the security baseline, built on the CIS Controls.
- Weeks 5 to 6: Train your team and confirm how to get help.
- Around the one-month mark: Go-live support and handoff to ongoing support.
- Around 90 days: First quarterly business review (QBR).
Everything learned about the environment is documented so knowledge does not live in one person’s head.
Phase 2
Run and protect
Step 4 stays on every day you are a client.
Our promise to youFast, well-documented resolution when something goes wrong, and 24/7 monitoring that often catches issues before you notice them.
What happens
- Help when you need it: every request is reviewed and prioritized quickly, based on business impact. You always know status and the next step.
- Watching around the clock: monitoring and security stay on 24/7, respond to alerts quickly, and verify that backups and updates actually work.
- The right expert, fast: deeper issues move to the right specialist with context already attached, so you do not explain the problem twice.
Phase 3
Advise and grow
Steps 5 to 6 repeat throughout the partnership.
Our promise to youA dedicated strategic advisor, a technology roadmap, and regular business reviews that connect IT to business goals.
What happens
- A named virtual CIO (vCIO) who knows your business.
- First quarterly business review (QBR) around 90 days, then on a regular cadence.
- Build and update a technology roadmap and IT budget so expenses are planned, not surprising.
- Support for annual cyber insurance renewal and security reporting leadership can understand.
Our promise to youA partner who watches the health of the relationship, plans renewals ahead, and helps technology grow with the business.
What happens
- Regular check-ins and honest feedback.
- Issues addressed early, before they become problems.
- Renewal conversations months ahead. No last-minute surprises.
- Technology kept aligned as the business grows or changes.
Three things TSR never compromises on
Our Process
The TSR Way is a repeatable approach, built on recognized security standards and refined across thousands of client relationships. Every client gets the same high standard.
Our Dedication
Your outcomes are how TSR measures success. The team stands behind the work.
Our guarantee
Your business is our business. We make it right.
That promise sits behind every step of The TSR Way. If something falls short of what was promised, TSR owns it and fixes it. That is how a family business earns relationships that last decades.
Frequently asked questions
Can you run a Discovery while we are still with our current IT provider?
Yes. Discovery is designed to be non-invasive and can run alongside your current provider without disrupting operations.
Do I have to sign with TSR after the Discovery?
No. The findings and roadmap are yours to keep, whether you work with TSR or not.
How long does onboarding take?
Length of onboarding can vary based on the size of the customer. Most businesses we work with are onboarded over a period of 4-6 weeks, with go-live support around the one-month mark. The first quarterly business review (QBR) typically lands around 90 days.
Will I have one point of contact?
You get a dedicated strategic advisor (vCIO) for planning and reviews, and a support team that knows your environment for day-to-day help.
What size businesses do you work with?
TSR typically partners with organizations of about 25 to 300 employees, either as the full IT department or as a partner to an in-house IT team.
Ready to see where you stand?
Every strong partnership starts with understanding. Book a Technology Discovery and get a clear picture of your technology, your risks, and your options, with no pressure to commit.