Staff should not be the IT department
Small teams already wear too many hats. A published live-tech response means program and admin staff get back to the mission instead of waiting on a ticket queue.
IT support for nonprofits, so the mission is not the help desk
Keep donor, member, and program systems available. Protect the data people trusted you with. Give staff a help desk that answers so they can stay on the work.
What non-profit teams ask us to fix
Support for your industry’s specific needs. We learn the environment before we change it.
Donor and member data is a trust problem
Access control, backups you can restore, and a clear story for the board and for insurance questionnaires, not a fear-led binder.
Volunteer and remote devices multiply risk
Seasonal staff, board members, and home offices need access. Identity, MFA, and least privilege keep that from becoming an open door.
The stack has to match how you actually operate
Fundraising, membership, and program systems are the workday. We learn those applications before we recommend a change, and we do not invent a package price on this page.
How we support a nonprofit
Practical support for the systems, people, and workflows your organization depends on.
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Mission-aware support
Help desk and on-site when hardware needs hands, scheduled around events and campaigns when we can, not only around ours.
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Identity and device baselines
MFA, least-privilege access, and endpoint hardening on the Microsoft stack most organizations already pay for.
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Backup and continuity
Covered workloads get verification. Recovery objectives are written in plain English so a failed restore is not a board-meeting surprise.
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Security as how we run IT
Monitoring, email defense, and incident paths documented before you need them. Our Assessments page explains the options for a deeper review.
Why practices and firms pick TSR
The same four commitments we publish everywhere, including response time you can hold us to.
Rapid response, guaranteed
3.5 minutes average to a live technician.
We own the fix on the plan we agreed
If we miss the mark on the plan we agreed, we own the fix. No finger-pointing. Your business is our business.
Clear, jargon-free communication
Our team explains everything in plain English: no technical jargon, no condescension. We handle the tech so you can focus on your business.
True peace of mind
We monitor your systems 24/7/365. Whether it is a cyber threat, failed backup, or network issue, we are on it so you do not have to be.
Services that attach to this work
Explore the services that support your everyday operations and next technology project.
Fully Managed IT Support
Help desk, monitoring, patching, and planning through Fully Managed or Co-Managed IT, with responsibilities that match how you run IT today.
Explore Fully Managed IT SupportCloud
Microsoft 365, Azure, and hybrid operations. Design, migrate, and run what belongs in cloud. Colocation is not the headline product.
Explore CloudCybersecurity
Identity, endpoint, email, detection, and backup categories we treat as table stakes, not a fear-led upsell after the sale.
Explore CybersecurityConsulting
Roadmaps, assessments, continuity planning, and project engineering when you need a plan, not another tool.
Explore ConsultingExplore all our IT services.
What other businesses say
“TSR's approach has been one of a true consultant. Rather than coming in and trying to change everything to match TSR's perception of what is best, they came in and learned our business environment to work together and ensure that the process would work well for everyone involved. They have a strong team of technicians backing everything who respond quickly and know our systems well. If you have not talked to TSR yet, I would recommend that you do.”
“Partnering with TSR Solutions has been an absolute pleasure. Their entire team is incredibly easy to work with: competent, personable, and always willing to go the extra mile. Despite being a smaller business, we never feel overlooked or de-prioritized, and that means a lot to us. TSR consistently provides forward-thinking recommendations to keep us up-to-date, and their proactive communication makes everything seamless. They genuinely care about our company's success as if it were their own, and that level of dedication is rare and appreciated.”
From Google
Michael S.
“TSR manages all my business's IT, cloud services, and handles cybersecurity. They are always responsive, proactive, and easy to work with. They've got my back and I highly recommend working with them!”
Kim S
“TSR has been our IT provider for many years, they have been top notch, the team knows all you need to know.”
Bobby S.
“These folks at TSR "GSD" - If you know, you know. Jackson is consistently positive, quick, and efficient. Most IT professionals don't have personalities, but TSR certainly breaks that mold.”
Beth R.
“Great company to work with. Their employees are knowledgable and top notch at customer service!”
Eva D.
“Whenever I contact TSR for assistance (which is more frequently than I'd like to admit), their help is prompt, accurate, and courteous. They explain the source of the problem and the steps to correct it, as well as how to avoid it in the future.”
Travis M
“We’ve had a great experience working with TSR Solutions as our managed IT service provider. Their team is responsive, knowledgeable, and proactive in identifying and resolving issues before they impact our business. A special thank you to our account manager, Jackson Xiong, who has been exceptional to work with. Jackson is attentive, strategic, and always quick to respond. He makes sure our needs are addressed and that we’re set up for long-term success. TSR Solutions has truly become a trusted partner in keeping our systems secure and running smoothly. Highly recommend.”
Maureen W.
“This team is extremely knowledgeable and responsive--I always get great help and they are always pleasant and professional!”
Susan M.
“I have had such great experiences with TSR. Their staff are top-notch, always helpful, proactive, and patient. I highly recommend them!”
Jon L.
“TSR Solutions has been our IT support system for a number of years. Their knowledgeable staff, fast response time, and 24 hour service is above the rest!”
Ahnna H.
“TSR is very helpful and they get to the root cause effectively!! They are top of things and respond to issues timely! I am happy they are our IT company to resolve our IT issues.”
Julie L.
“Excellent response time. Accurate and professional. So easy to work with!”
More testimonials on Hear From Our Customers.
Other industries we support
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