Zero downtime during the transition.
Operations continued without interruption.
A Milwaukee-area manufacturer loses its only IT employee and keeps running without downtime
When the company's sole IT employee gave two weeks' notice, TSR stepped in to run all of IT, then handed the keys back to a new in-house hire with TSR supporting them.
- Industry
- Manufacturing
- Region
- Milwaukee area, Wisconsin
- Services
- Fully Managed IT during the gap, then Co-Managed IT
- Timeline
- Two-week transition, ongoing partnership
The challenge
The company's only IT employee held all of the institutional knowledge about its infrastructure, software, and user support. When that person announced their departure, no one else could maintain or troubleshoot critical systems. With two weeks to go and no transition plan, the company needed to:
- Document and understand its IT environment
- Keep production running with no downtime
- Cover IT completely until a replacement was hired, and set that person up to succeed
What TSR did
Phase 1: Fully Managed through the gap
- Rapid assessment. Within days, TSR reviewed systems, network configuration, and security posture, documented critical processes, flagged vulnerabilities, and built a support roadmap.
- Formal knowledge transfer. TSR worked side by side with the departing employee to capture what only they knew before their last day.
- Full IT coverage. TSR took over all of IT with remote monitoring, help desk support, and proactive maintenance so the business never felt the gap.
- Documentation and standards. Standardized procedures removed the dependence on any single person.
Phase 2: Co-Managed with the new IT hire
When the company hired a new IT employee, TSR moved to a co-managed model. TSR ran a formal knowledge transfer to the new hire, walking through the documentation, systems, and roadmap built during the gap. The new employee now leads day-to-day IT on site, and TSR backs them up with monitoring, help desk depth, security, and vCIO guidance.
Results
A strong start for the new hire
who inherited complete documentation instead of a blank slate.
Fewer incidents and faster response
from proactive monitoring and standard processes.
IT that no longer depends on one person.
TSR stays the constant as the team grows and changes.
Why it matters
When IT knowledge lives in one person, every resignation becomes a business risk. TSR can carry the full load when you need it, then step back and support your team when you are ready to bring IT in house again.