A managed service provider (MSP) is a company that provides outsourced, network-based services. The MSP manages an organization's IT infrastructure and end user systems, which can include anything from desktop computing and applications to mobile devices and data backups. MSPs are usually divided into two main categories: - those that focus on specific services (i.e., managed security, managed helpdesk, etc.), and - those that provide a comprehensive suite of services (i.e., managed network, managed infrastructure, etc.). The former type of MSP is often referred to as a "niche" provider, while the latter is known as a "full-service" provider. The MSP provides these services to businesses on a subscription basis, which can save the business money and time in the long run. Let's take a closer look at each of these services to see how they can benefit your business.
Managed Helpdesk
A helpdesk is a support service that helps users with technical issues such as forgotten passwords, printer problems, or software glitches. A managed helpdesk service takes this one step further by providing 24/7 support so that your employees can always get the help they need, when they need it. This service is particularly beneficial for businesses that operate in multiple time zones or have customers located around the world. This can be a huge time-saver for businesses as it frees up your in-house IT team to focus on other tasks.
Managed Network
A managed network includes the design, implementation, monitoring, and maintenance of your network infrastructure. This service is critical for businesses that rely heavily on their network for day-to-day operations. With experts managing your network, you can have peace of mind knowing that your network is constantly monitored and up to date. Should anything happen to your network, an MSP will be quick to respond, minimizing downtime.
Managed Security
Security is an important concern for all businesses, especially those who handle sensitive data or are at high risk for cyberattacks. A managed security service will monitor your network for threats and vulnerabilities so that you can rest assured knowing that your data is safe. A managed security service includes the implementation and monitoring of security solutions such as firewalls, intrusion detection/prevention systems, and antivirus software. This can give you peace of mind and allow you to focus on running your business rather than worrying about cybersecurity threats.
Managed Infrastructure
A managed infrastructure service includes the design, implementation, monitoring, and maintenance of your server infrastructure. This service is ideal for businesses that have complex IT environments or rely heavily on their servers for mission-critical applications.
Managed Backup
Backing up data is essential for all businesses in case of system failures or natural disasters. A managed backup service includes the setup and ongoing management of your data backup solution. This service will create backups of your data and store them off-site so that you can rest assured knowing that your data is safe. This service is crucial for businesses that need to ensure their data is always protected and available in case of an unexpected outage or disaster.
How does using an MSP benefit your business?
Now that we’ve looked at common services that MSPs offer, let’s look at three ways in which they can benefit your business.
Reduced Costs
One of the most important benefits of working with an MSP is that it can help reduce costs. This is because MSPs typically charge a flat monthly fee for their services, which can be much more cost-effective than hiring in-house staff or paying for break/fix services. In addition, MSPs often have access to discounts on software and hardware that they can pass on to their clients.
Increased Efficiency
Another big benefit of working with an MSP is increased efficiency. This is because MSPs have the knowledge and experience needed to quickly resolve any IT issues that may arise. They also proactively monitor client networks for potential problems, which helps prevent issues from arising in the first place.
Improved Security
A final benefit of working with an MSP is improved security. This is because MSPs typically have access to the latest security technologies and best practices, which they can use to help protect their clients' networks from external threats. In addition, MSPs can also help develop disaster recovery plans so that businesses can quickly get back up and running in the event of a major outage or disaster.
As you can see, there are many benefits to using a Managed Service Provider. An MSP can save you time and money by taking care of all or some of your IT needs so that you can focus on running your business. If you're looking for a way to improve efficiency and reduce costs, an MSP may be the right solution for you.
If you have more questions about TSR’s managed services offerings and what they can do for your business, contact us today to speak with one of our team members and design the perfect MSP package to Elevate Your IT!