Available Careers at TSR
IT Engineer
Work as a member of the IT support team. Triage and resolve a multitude of IT related issues for both managed and data center customers. Work with a team of experienced IT professionals to maintain customer relationships. Engineer improvements to customer technology architecture with modern tools.
Roles & Responsibilities
Work with customers to diagnose IT issues and attempt resolution
Liaise with customer for ongoing tasks Manage personal service board daily and update tickets
Triage and escalate service tickets
Assist with ongoing projects Monitor and support Managed Services Provider software
Travel to customer businesses and support technology on-site
Minimum Qualifications
Excellent verbal customer communication and follow-up skills
Efficient diagnosis, problem-solving, and troubleshooting skills
Willingness to try and tackle issues beyond current skill set
Ability to understand and gather required information for problem escalation
Ability to prioritize and manage several tasks
Ability to work independently
Strong writing, documentation, and organizational skills
Understanding of computer hardware
Understanding of storage hardware and software
Personality to work well with a great diversity of personalities
Desired skills Understanding of VoIP technology
Understanding of Firewall and/or router and configuration
Understanding of networking and associated infrastructure
Experience with Windows workstations, Server 2008-2016 Experience with Email (Exchange, Microsoft 365)